Returns
It is important for us that you are satisfied with your order. If the product does not meet your expectations, you have right to return or exchange the unused product within 30 days after receiving the delivery, given that the product unused, undamaged and in its original condition as in the moment of delivery.
If you want to return or exchange the product to another size or colour you are interested in, please follow these Product Return Instructions:
- Fill in the Product Return Form
- Enclose the completed Product Return Form with your product/ products. In order for us to be able to enhance our customer service, it is very important that you provide the cause for the product return in the Product Return Form by using the number codes given therein.
- Send your returned product to:
Cipard AB
Ängsbruksgatan 9
115 46 Stockholm
Sweden
You can always contact us by phone +46 70 307 15 00 or e-mail info@wearandsmile.com
Refunds
In a case of a return we will refund your payment within 10 business days of receiving the returned product.
Refunds will be paid directly to your bank account as soon as we have received the product back and confirmed that it is unused and in original condition.
For customers outside Sweden and Nordic countries the same rights apply. In case of exchange or return, you will pay for the return shipping.
In case of a quality claim due to damaged or faulty products, we will refund what you have paid, including the freight cost. We follow Swedish law concerning returns and any disputes.
